The Degree of Satisfaction of Multicultural Non-native Speakers of Arabic with a Training Program: A Case of Faculty Members

Abstract

This study aimed to identify the effectiveness of training on non-native speakers of Arabic at a university in Saudi Arabia from their point of view by determining the degree of their satisfaction in terms of four aspects: benefits of the offered training, trainers' performance, organizational effectiveness of the training program and the difficulties encountered by the trainees during training. The study examined whether there are differences in the averages of the trainees’ responses according to the number of their previous training courses. The surveyed sample consisted of 29 trainees chosen by the intentional method. To pursue the aim of the study, a questionnaire consisting of 24 items was developed and the descriptive analytical method was used.‏ The results showed that the average responses of the trainees in the areas of the scale as a whole were high according to the statistical standards followed in the study with an arithmetic average of (3.88). The benefit and the organization aspects of the training course received an arithmetic average of (4.63), the trainer’s performance came next with an average of (4.61). In the last place is the aspect of difficulties with an average of 1.67, which is at a weak level. The study also found that there are no significant differences between the trainees’ responses to the first three aspects according to the number of previous training courses the trainees attended. ‏However, there are statistically significant differences for the fourth aspect ‘difficulties encountered by the trainees’, as the value of (f) is (5.34).